How can we help you?

Have you lost your bearings for a bit?

We’ll be happy to put you back on the right path. Do you have a question or complaint, or do you wish to give feedback about a purchase bought online or in one of our Stores?

We are available from Monday til Friday between 9 AM and 9 PMSaturday and Sunday you can reach us between 9AM and 7 PM (except on holidays). Please have a look below this page to find how you can contact us.

Frequently asked questions about Covid-19 measurements

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Questions and answers about…

An overview of all A.S.Adventure Stores

Do you have a question for one of our stores? Or do you wish to talk to someone in a specific department? 

See all the A.S.Adventure Stores

This is how we do it – not bad, right?

Every week, our team gives the best of themselves to help you; for example, last week:

of the parcels were delivered on time! 

of our customers are very satisfied.

is how quickly we provide our customers with an answer.

Want to check your account? Check!

Updating your address, looking at past purchases, printing off documents for returns, etc.: you can do it all in ‘My Account’. Sign in and take a look. Do you have an Explore More card, but not an online account? Then request a new password with the email address associated with your Explore More card.

Didn’t find what you were looking for?

We are available from Monday til Friday between 9 AM and 9 PM. Saturday and Sunday you can reach us between 9AM and 7 PM (except on holidays). Please have a look below this page to find how you can contact us.

Call us

Immediate answer (+44 1758 522055)

Answer within 48 hours

Immediate answer

Answer within 15 minutes

Answer within 15 minutes

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