Help & contact

How can we help you?

On this page you will find answers to all your questions, such as how to return something or how you can cancel an order. Didn't find what you were looking for? Our customer service is on standby!

Questions and answers

Ordering

Paying

Delivery

Returns

Warranty

Complaints

Explore more

Maintenance & repairs

Questions and answers

Ordering

Paying

Delivery

Returns

Warranty

Complaints

Explore more

Maintenance & repairs

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Your shopping budget

Expertise guaranteed

At A.S.Adventure, expert advice is key, including among our customer service assistants. They regularly brush up their knowledge with training via e-learnings, get a lot of coaching and coordinate everything internally with experts and product specialists.

“Good service. Easily accessible for questions, and quickly resolved too. They keep their promises.”

Nellie

“I’m always amazed by the professional guidance while shopping. These days, it’s hard to find well-trained staff. When I enter an A.S.Adventure store, I immediately feel at home.”

Johan

“Superb customer service. Very empathetic and helpful.”

Saskia

“Friendly, competent, enthusiastic staff. Very solution-oriented, and what’s more, I got a quick response every time.”

“The customer service department is quick to respond and met my request. Absolutely good, clear and friendly service across the board!”

Wim

“Customer service staff were understanding, considerate and friendly. Looked for and found a solution together. Wonderful!”

Jonathan

“Fine, smooth communication with customer service!”

Laurine

“Swift helpdesk, fast and friendly. And above all, the correct solution was provided. Excellent.”

Johan

“You provide a perfect service!”

Raymonda

“I’m always amazed by the professional guidance while shopping. These days, it’s hard to find well-trained staff. When I enter an A.S.Adventure store, I immediately feel at home.”

Johan

“Superb customer service. Very empathetic and helpful.”

Saskia

“Good service. Easily accessible for questions, and quickly resolved too. They keep their promises.”

Nellie

“Friendly, competent, enthusiastic staff. Very solution-oriented, and what’s more, I got a quick response every time.”

“The customer service department is quick to respond and met my request. Absolutely good, clear and friendly service across the board!”

Wim

“Customer service staff were understanding, considerate and friendly. Looked for and found a solution together. Wonderful!”

Jonathan

“Fine, smooth communication with customer service!”

Laurine

“Swift helpdesk, fast and friendly. And above all, the correct solution was provided. Excellent.”

Johan

“You provide a perfect service!”

Raymonda

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And the award goes to…

A.S.Adventure's customer service! And not one, but three awards. In 2017, we received the Logistic Champion Award. In 2020, we took home the Safe Shops Award in the Big Shops category for our efforts to make our webshop as user-friendly and secure as possible.

In 2022, we also received the Sustainability Award, which is very special for us because we value corporate responsibility very highly. Want to know more about our efforts to protect our beautiful nature? Find out how A.S.Adventure is working on responsible entrepreneurship.

More adventure with A.S.Adventure

From exclusive discounts and personal service to extraordinary inspiration and fascinating tips. We list all the benefits of being an Explore More member for you.

Discover your advantages

From outdoor clothing and hiking shoes to your sleeping bag: have fun with your gear! With Care & Repair, we help you do just that: from professional services to DIY tips.

Discover Care & Repair

Didn’t find what you were looking for?

We can help you out whichever way you like. You choose! We are at your service from Monday to Friday from 10am to 9pm. On Saturdays, we are at your service from 10am to 6pm, on Sundays from 10am to 4pm. We take a break on public holidays, which means our customer service is closed on those days.