How can we help you?

Have you lost your bearings for a bit?

We’ll be happy to put you back on the right path. Do you have a question or complaint, or do you wish to give feedback about a purchase bought online or in one of our Stores?

Our enthusiastic team is there to help you. We are available from Monday through to Sunday (except on holidays) from 10 a.m. to 10 p.m., by telephone, mail and chat.

Frequently asked questions about Covid-19 measurements

More information

Questions and answers about…

An overview of all A.S.Adventure Stores

Do you have a question for one of our stores? Or do you wish to talk to someone in a specific department? 

See all the A.S.Adventure Stores

This is how we do it – not bad, right?

Every week, our team gives the best of themselves to help you; for example, last week:

of the parcels were delivered on time! 

of our customers are very satisfied.

is how quickly we provide our customers with an answer.

Want to check your account? Check!

Updating your address, looking at past purchases, printing off documents for returns, etc.: you can do it all in ‘My Account’. Sign in and take a look. Do you have an Explore More card, but not an online account? Then request a new password with the email address associated with your Explore More card.

Didn’t found what you were looking for?

Our enthusiastic team is always prepared to help you with all your questions. Don’t hesitate to contact us in the way that suits you best.