The delivery periods vary and are different for every product. The delivery periods depend on whether the product is in stock in our central warehouse or if it must first be shipped from one of our stores or from the supplier.

You can always check the delivery period by clicking on the product and then selecting the desired colour and size.

The delivery period will then be shown under the ‘add to basket’ button. Remember that only business days count toward the delivery period; Saturdays and Sundays are not counted.

There are two ways to return articles that were ordered/purchased online to a store. 

• You may return the article at no charge in one of our stores.
• You may also return the product by post to the address below using the return form that was included in the delivered package. As soon as we receive your return, we will start processing your refund, and we will send you a confirmation e-mail. We do not reimburse you for the return shipping costs. If you receive the incorrect article or a damaged article, contact us first before you send the package back.

A.S.Adventure

Maccabilaan 34

2660 Hoboken

Belgium

Returned articles should not have been worn and must still have all labels attached. Articles must be returned within 14 days. If you have an Explore More loyalty card, you have up to 30 days to return your article. 

If you are not satisfied with any articles purchased during Sales periods, these must be returned within 3 days of purchase.

These return conditions do not apply to personalised products - i.e. made-to-measure items and items that require registration. Therefore bicycles, mounted skis and registered GPS (sat nav) devices cannot be returned.

We invite you to return defective products to one of our A.S.Adventure stores, so that a store colleague can assess the defect and then create a warranty and/or repair file.

You may also send us the defective item per post. Send it to this address and be sure to follow the instructions below:

A.S.Adventure

HQ After Sales

Maccabilaan 34

2660 Hoboken

Belgium

Please send us your complete name, customer number, the order number or receipt and your e-mail address together with a clear and concise description of the defect. After we receive the return package, we will contact you regarding the best way to handle the issue.

As soon as your package leaves our depot, you will receive an e-mail from Bpost stating your tracking code. With this code, you can follow the route your package is taking to get to you. Please be sure that the correct e-mail address is coupled to your account, so that these messages are not incorrectly delivered. If you have any other questions about the delivery of your order, you may contact our Customer Service Department at any time via chat, e-mail or telephone.

At the bottom of your shopping basket page, you can enter a gift voucher or a discount code. Click on ‘Do you have a gift voucher or a discount code?’, and enter your gift voucher bar code and web code. Once the code is confirmed, you will see an adjustment for the voucher amount made to the total.

Unfortunately, it is no longer possible to make changes to your order once it has been confirmed. At the moment you confirm your order, it is final. In fact, there is a good chance that the order is immediately being processed in the warehouse. Of course, you can always contact our Customer Service Department as soon as possible via chat, e-mail or telephone. We will then check to see the best way to remedy the situation.

The method for using eco cheques has been specified by law. Based on these laws, only a limited portion of our product range may be paid for with eco cheques. In concrete terms, that means that at A.S.Adventure you may use eco cheques to purchase bicycle accessories, rechargeable batteries, LED lights, solar chargers, rechargeable radios etc.

Use the link below to check which articles you can purchase at A.S.Adventure using eco cheques: https://www.asadventure.com/en/asa/eco-vouchers.html.

You can only pay with eco cheques in our stores. Although webshop orders may also be placed in our stores and then paid for at the cash registers with eco cheques. You may not pay for a web order at the time you pick it up in the store; it must be paid in advance.

You may return the article to one of our stores or via the regular post. (See ‘How do I return a product?’). On the return form, indicate that you would like to exchange the article.

If you are returning the article per post, we will exchange the article as soon as we receive your package, as long as the size and colour you requested are still available. If the article you have selected is no longer available, we will begin the refund process. You will receive an e-mail confirming this.

Please take into account that exchanges can take up to 14 days.

You may also stop by one of our stores to exchange your article. If you want to be sure that the article you want is still in stock, you can place a new order at www.asadventure.com and select pick-up in an A.S.Adventure store. This way, you can pick up your new article and return the old one at the cash register in the store. Then you will immediately receive a refund for your old order.

In the case of exchanges, we cannot ask our stores to reserve a specific product for you or to set it aside for you in our warehouse.

If you do not want to pay again for an order, then you can return the product to any A.S.Adventure store, and an employee at the store will place a new order for you. The amount you already paid will then be credited to you at the cash register and can immediately be applied toward your new order. You can then choose home delivery or delivery to a Bpost pick-up point or to the store.

If the article cannot be (can no longer be) found in our webshop, this does not necessarily mean that it is no longer available. You can always contact our Customer Service Department via chat, e-mail or telephone. They will verify whether or not we can still obtain the desired article directly from the supplier.