How can we help you?

Have you lost your bearings for a bit?


We’ll be happy to put you back on the right path. Do you have a question or complaint, or do you wish to give feedback about a purchase bought online or in one of our Stores?

Questions and answers about…

An overview of all A.S.Adventure Stores

Do you have a question for one of our stores? Or do you wish to talk to someone in a specific department? 

See all the A.S.Adventure Stores

This is how we do it – not bad, right?

Every week, our team gives the best of themselves to help you; for example, last week:

of the parcels were delivered on time! 

of our customers are very satisfied.

is how quickly we provide our customers with an answer.

Want to check your account? Check!

Updating your address, looking at past purchases, printing off documents for returns, etc.: you can do it all in ‘My Account’. Sign in and take a look. Do you have an Explore More card, but not an online account? Then request a new password with the email address associated with your Explore More card.

Didn’t find what you were looking for?

We are available from Monday until Friday between 10AM and 9PM.

On Saturday between 10AM and 6PM.

On Sunday between 10AM and 4PM.

(Closed on holidays)

Call us

(+44 1758 522055)

Answer within 2 days

Daily between 10am-4pm

Answer within 15 minutes

Answer within 15 minutes

(+32(0)3 808 46 32)

  • Retail Concepts NV
  • Smallandlaan 9
  • 2660 Hoboken
  • BTW BE 0416.762.280
  • BNP Paribas: BE08 0013 7267 7413

Cookie settings for the best A.S.Adventure online experience

To guarantee you the best online experience, A.S.Adventure uses marketing, analytical, and functional cookies (and similar technologies). For more detailed information, please refer to our cookie policy. Sometimes third parties place tracking cookies on our site to show you personalised adverts outside of the A.S.Adventure website. Additionally, tracking cookies are placed by social media networks. By selecting "accept cookies" you agree to this. In order not to have to ask you more than once, we store your preferences for the use of cookies on the website for a period of two years. You can edit your preferences at any time through the cookie policy at the bottom of every page on the website.