7. Returns & right of withdrawal
In accordance with the distance selling regulations, you have the right to cancel/return any order you have placed via the website within 14 calendar days from the day after the delivery date. You will then be reimbursed as soon as possible, with the exception of perishable goods.
In order to exercise the right of withdrawal, you must inform Retail concepts N.V., Smallandlaan 9, 2660 Hoboken, +32 828 30 15, e-mail of your decision to withdraw from the contract by means of a clear and specific statement (preferably by e-mail or in writing by post). As a consumer, you must be able to prove the notification if necessary. In order to comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) no later than 14 days after we have been informed of your decision to withdraw from the contract.
However, the customer is responsible for the return of the goods. Return costs will only be reimbursed if A.S.Adventure has delivered a wrong or damaged article. In all other cases, the customer will have to pay for the return shipment himself.
We are allowed to wait with the refund until we have received the goods back, or you have proven that you have returned the goods, whichever time comes first. You must return or hand over the goods to us no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. You will be on time if you return the goods before the period of 14 days has expired.
Products must be returned to:
We ask you to return the products in undamaged and complete condition (including all accessories), in their original & undamaged packaging, with the label, and ideally with a copy of the delivery note. So feel free to look at the delivered product as you would in the shop. For example: take a pair of shoes out of the box and look at them from all sides, fit this pair indoors, but don't walk outside with them. Is your product no longer in its original condition or in its original packaging? Then you will first receive the original purchase amount back, but a payment request will be sent to you afterwards, in accordance with Art. VI.51 WER, the amount of the reduction in value of the goods resulting from the handling of the goods that goes beyond what was necessary to determine the nature, characteristics and functioning of the goods.
Download the withdrawal form >