Returns

Frequently asked questions about Covid-19 measurements

More information

Practical 

How do I return a product?

Can I return sale items?

How do I exchange a product?

Will my return shipping costs be refunded?

Is there a deadline for sending my return package?

How do I know if my return shipment actually arrived?

I received a return confirmation e-mail yet I still haven't received a refund. What should I do?

When will I receive my refund after returning an item?

Are there products that cannot be returned?

What is right of withdrawal?

Didn’t find what you were looking for?

We are available from Monday til Friday between 9 AM and 9 PM. Saturday and Sunday you can reach us between 9AM and 7 PM (except on holidays). Please have a look below this page to find how you can contact us.

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