Returns

Practical 

How can I return goods in Belgium?

How can I return goods from another country?

Can I return sale items?

How can I exchange a received product?

What is the deadline for returning online purchases?

How do I know whether my return has arrived safely?

I have received my confirmation of return by mail but have not yet received a refund. What’s next?

Are there products that cannot be returned?

What is right of withdrawal?

Didn’t find what you were looking for?

We are available from Monday til Sunday between 9 AM and 9 PM (except on holidays). Please have a look below this page to find how you can contact us.

Call us

Immediate answer

(+44 1758 522055)

Answer within 5 days

Answer within

30 seconds

Answer within 15 minutes

Answer within 15 minutes

(+32(0)3 808 46 32)

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