Frequently asked questions about Covid-19 measurements

More information


How do I return a product?

Can I return sale items?

How do I exchange a product?

Will my return shipping costs be refunded?

Is there a deadline for sending my return package?

How do I know if my return shipment actually arrived?

I received a return confirmation e-mail yet I still haven't received a refund. What should I do?

When will I receive my refund after returning an item?

Are there products that cannot be returned?

What is right of withdrawal?

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