Ordering

Frequently asked questions about Covid-19 measurements

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My account

How do I log in?

How do I change my personal details?

I forgot my password. What should I do?

Ordering

How do I order?

How long will an item reserved for me remain in my shopping cart?

How can I track the status of my order?

Stock information, delivery periods & prices

Is an item in stock?

Is an item in stock in one of your stores?

What is the delivery period of a product?

The delivery period has elapsed and I have not received my package. What should I do?

Does the price on the website include VAT and any mandatory recycling charges?

Shipping costs

Can I have a package sent to an address outside Belgium?

I live outside the European Union. Can I place an order with A.S.Adventure?

What are the shipping costs in Belgium or Luxembourg?

What are the shipping costs for the Netherlands and France?

What are the shipping costs for the rest of Europe (only the European Union)?

Cancellations & changes

Can I cancel or change my order after confirmation?

A.S.Adventure cancelled my order. Why?

Didn’t find what you were looking for?

We are available from Monday til Friday between 9 AM and 9 PM. Saturday and Sunday you can reach us between 9AM and 7 PM (except on holidays). Please have a look below this page to find how you can contact us.

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Immediate answer (+44 1758 522055)

Answer within 48 hours

Immediate answer

Answer within 15 minutes

Answer within 15 minutes

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