Updates & measures COVID-19

STORES

Are the opening hours changed?

Please take a look on this page to check the opening hours of your A.S.Adventure Store.

 

Which measures will you take when the stores open? 

Before entering the store:

  • Depending on how large the store is, a certain number of visitors can enter at once. A tablet will welcome you at the entrance and will tell you when you can enter the store.
  • Please remain a distance of 1,5 meters. Avoid any physical contact. Also before entering the store.
  • Are you experiencing any symptoms? Fever, coughing, short of breath or other cold symptoms? We strongly advise you not to visit our store and shop online.
  • Wearing a mouth mask is obligated for adults over 12 years old.
  • You can only enter the store alone and for less than 30 minutes.

Measures inside the store:

  • Please follow the path indicated when visiting the store. Remain a distance of 1,5 meter. Avoid any physical contact. Do not walk in the distance of the Stop signs.
  • Disinfecting gel is provided at several spots inside the store.
  • There is a maximum capacity of 1 person at a time in the elevators ( if applicable) Please follow the direction indicated on the stairs.  
  • The toilets are not in use.
  • Please pay contactless.
  • It’s possible to try on clothes but we follow some strict measures. A staff member will be happy to help you.
  • All our staff members wear a mouth mask.

Can I make an arranged visit to come to the store?

It’s not possible to make an arranged visit. You are welcome to visit us within the opening hours.

ORDERS

Can I place an order and collect it in my A.S.Adventure Store?

Can I check the stock in my A.S.Adventure store?

RETURNS

How can I return a product?

AFTERSALES

Can I come to my A.S.Adventure store with my defect product?

I have an open Aftersales file, when will I get an update?

My Aftersales product is ready for pickup in my store, can I come pick it up?

SKI RENTAL

What about my ski rental?

Do you have any other questions? Our customer service team is available daily from 10 A.M. until 10 P.M.

Call +32 (0)3 808 46 32
Chat with us through LIVE HELP (orange button at the bottom right corner of our web site)