Updates & measures COVID-19
STORES
Are the opening hours changed?
Please take a look on this page to check the opening hours of your A.S.Adventure Store.
Which measures will you take when the stores open?
Before entering the store:
- Depending on how large the store is, a certain number of visitors can enter at once. A tablet will welcome you at the entrance and will tell you when you can enter the store.
- Please remain a distance of 1,5 meters. Avoid any physical contact. Also before entering the store.
- Are you experiencing any symptoms? Fever, coughing, short of breath or other cold symptoms? We strongly advise you not to visit our store and shop online.
- Wearing a mouth mask is obligated for adults over 12 years old.
- You can now enter the store alone for a maximum of 30 minute.
Measures inside the store:
- Please follow the path indicated when visiting the store. Remain a distance of 1,5 meter. Avoid any physical contact. Do not walk in the distance of the Stop signs.
- Disinfecting gel is provided at several spots inside the store.
- There is a maximum capacity of 1 person at a time in the elevators ( if applicable) Please follow the direction indicated on the stairs.
- The toilets are not in use.
- Please pay contactless.
- It’s possible to try on clothes but we follow some strict measures. A staff member will be happy to help you.
- All our staff members wear a mouth mask.
ORDERS
Can I place an order and collect it in my A.S.Adventure Store?
When placing your order you can choose between a home delivery, delivery in a pickup-point or delivery in one of our stores.
Can I check the stock in my A.S.Adventure store?
On every product page you can check the stock available in our stores. You can select a size and colour and click on ‘view all stores’ Please bear in mind that because of the exceptional circumstances the stock can deviate.
Can I get online advice?
Vous recherchez un produit spécifique et vous souhaitez des conseils quant à celui qui vous convient le mieux ? Faites appel à nous lors d’un shopping personnalisé en ligne via Zoom. C’est entièrement gratuit !
RETURNS
How can I return a product?
It’s possible to return articles in our stores. Online we offer free delivery and return with the post.
Currently, a free return is provided for Belgian orders only, your return label is included with your order. Please return your parcel to us within 30 days. Sales products must be returned within 14 days.
Parcels delivered outside of Belgium do not receive a free return label. The normal return policy will be remained.
When you return products via the post, we reimburse you as soon as we have received the parcel. Please do not forget to mention your IBAN number on the return document. We cannot arrange any exchanges.
Due to Corona, your return may take longer than usual to process. We're doing our utmost to process these as quickly as possible.
SKI RENTAL
Can I rent skis/snowboards at A.S.Adventure this year?
That is indeed possible. Please visit one of our stores to organize your ski or snowboard rental. It is not possible to arrange this online. For more information you can visit the ski rental page >
What if my ski or snowboard trip has been cancelled?
If you cancel your rented material sooner than 30 days before the collection day you will receive a full refund of the paid deposit.
When you cancel the reservation less than 30 days before the collection day you will receive a voucher for the paid deposit.
Please visit our store directly if you wish to cancel or change your reservation.
Didn’t found what you were looking for?
You can contact us via one of the channels below.
Call us
Mon - Sun: 10h - 18h (+44 1758 522055)
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