Updates & measures COVID-19


Are the opening hours changed?

Please take a look on this page to check the opening hours of your A.S.Adventure Store.


Which measures will you take when the stores open? 

Before entering the store:

  • Depending on how large the store is, a certain number of visitors can enter at once. A tablet will welcome you at the entrance and will tell you when you can enter the store.
  • Please remain a distance of 1,5 meters. Avoid any physical contact. Also before entering the store.
  • Are you experiencing any symptoms? Fever, coughing, short of breath or other cold symptoms? We strongly advise you not to visit our store and shop online.
  • Wearing a mouth mask is obligated for adults over 12 years old.
  • You can only enter the store alone and for less than 30 minutes.

Measures inside the store:

  • Please follow the path indicated when visiting the store. Remain a distance of 1,5 meter. Avoid any physical contact. Do not walk in the distance of the Stop signs.
  • Disinfecting gel is provided at several spots inside the store.
  • There is a maximum capacity of 1 person at a time in the elevators ( if applicable) Please follow the direction indicated on the stairs.  
  • The toilets are not in use.
  • Please pay contactless.
  • It’s possible to try on clothes but we follow some strict measures. A staff member will be happy to help you.
  • All our staff members wear a mouth mask.

Can I make an arranged visit to come to the store?

It’s not possible to make an arranged visit. You are welcome to visit us within the opening hours.


Can I place an order and collect it in my A.S.Adventure Store?

Can I check the stock in my A.S.Adventure store?


How can I return a product?


Can I come to my A.S.Adventure store with my defect product?

I have an open Aftersales file, when will I get an update?

My Aftersales product is ready for pickup in my store, can I come pick it up?


What about my ski rental?

Do you have any other questions? Our customer service team is available daily from 10 A.M. until 10 P.M.

Call +32 (0)3 808 46 32
Chat with us through LIVE HELP (orange button at the bottom right corner of our web site)