Updates & measures COVID-19
STORES
Are the opening hours changed?
Please take a look on this page to check the opening hours of your A.S.Adventure Store.
Which measures will you take when the stores open?
Before entering the store:
- Depending on how large the store is, a certain number of visitors can enter at once. A tablet will welcome you at the entrance and will tell you when you can enter the store.
- Please remain a distance of 1,5 meters. Avoid any physical contact. Also before entering the store.
- Are you experiencing any symptoms? Fever, coughing, short of breath or other cold symptoms? We strongly advise you not to visit our store and shop online.
- Wearing a mouth mask is obligated for adults over 12 years old.
- You can only enter the store alone and for less than 30 minutes.
Measures inside the store:
- Please follow the path indicated when visiting the store. Remain a distance of 1,5 meter. Avoid any physical contact. Do not walk in the distance of the Stop signs.
- Disinfecting gel is provided at several spots inside the store.
- There is a maximum capacity of 1 person at a time in the elevators ( if applicable) Please follow the direction indicated on the stairs.
- The toilets are not in use.
- Please pay contactless.
- It’s possible to try on clothes but we follow some strict measures. A staff member will be happy to help you.
- All our staff members wear a mouth mask.
Can I make an arranged visit to come to the store?
It’s not possible to make an arranged visit. You are welcome to visit us within the opening hours.
ORDERS
Can I place an order and collect it in my A.S.Adventure Store?
When placing your order you can choose between a home delivery, delivery in a pickup-point or delivery in one of our stores.
Can I check the stock in my A.S.Adventure store?
On every product page you can check the stock available in our stores. You can select a size and colour and click on ‘view all stores’ Please bear in mind that because of the exceptional circumstances the stock can deviate.
RETURNS
How can I return a product?
It’s possible to return articles in our stores. Online we offer free delivery and return with the post.
Currently, a free return is provided for Belgian orders only, your return label is included with your order. Please return your parcel to us within 30 days. Sales products must be returned within 14 days.
Parcels delivered outside of Belgium do not receive a free return label. The normal return policy will be remained.
When you return products via the post, we reimburse you as soon as we have received the parcel. Please do not forget to mention your IBAN number on the return document. We cannot arrange any exchanges.
Due to Corona, your return may take longer than usual to process. We're doing our utmost to process these as quickly as possible.
AFTERSALES
Can I come to my A.S.Adventure store with my defect product?
It’s not a problem to bring your defect product to your A.S.Adventure store.
Please bear in mind that we are still working with limited capacity. Therefore it is possible that the treatment of your file can experience some delay.
I have an open Aftersales file, when will I get an update?
Or Aftersales crew will pick up work together with the stores on the 11th of May. Because of the closure of the stores, many suppliers and repair services we are experiencing some backlog.
We are doing the best we can to treat your file as soon as possible. By any means we will keep you posted via e-mail. For urgent questions you can contact us via aftersales@asadventure.com
My Aftersales product is ready for pickup in my store, can I come pick it up?
All our stores will open in the 11th of May. From that moment on you can come pick up your Aftersales product.
SKI RENTAL
What about my ski rental?
Did you already collect your rented material and was your holiday cancelled? In that case you can return the material to the shop where you rented it. You have until the 31st of May to do this. On that moment your caution will be refunded and you will receive a purchase voucher with the amount paid for the ski rental.
Is your reservation still open and have you paid a deposit? You are welcome in the store where you rented the material and you will receive a purchase voucher with the amount paid for the ski rental.