Complaints

Frequently asked questions about Covid-19 measurements

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All complaints and comments can be sent to team@asadventure.com. We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.
  • All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law and in disputes only the competent Belgian courts are competent. If, for reasons of international law, other laws apply, in the interpretation of current general terms and conditions, first and foremost, the Belgian Law on Market Practices and Consumer Protection will be used.
  • In the event of extrajudicial settlement of the dispute, the Consumer Consumption Service of the FPS Economy is authorized to receive any request for extrajudicial settlement of consumer disputes. This will in turn handle the application itself or send it to a qualified entity. You can reach the Consumer Ombudsman through this link: https://www.consumerombudsman.be/en
  • In the event of disputes of a cross-border nature, you can also appeal to the European Union's Online Dispute Resolution platform through this link: http://ec.europa.eu/odr

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