Frequently asked questions about Covid-19 measurements

More information


How do I return a product?

Can I return sale items?

How do I exchange a product?

Will my return shipping costs be refunded?

Do I have to return my package within a certain deadline?

How do I know if my return shipment actually arrived?

I received a return confirmation e-mail yet I still haven't received a refund. What should I do?

When will I receive my refund after returning an item?

Are there products that cannot be returned?

What is right of withdrawal?

Didn’t found what you were looking for?

Our enthusiastic team is always prepared to help you with all your questions. Don’t hesitate to contact us in the way that suits you best.

Call us

Direct answer (+32 3 808 46 32)

Reply within 5 working days

Answer within 30 sec

Answer within 5 minutes

Answer within 5 minutes

Cookie settings for the best A.S.Adventure online experience

To guarantee you the best online experience, A.S.Adventure uses marketing, analytical, and functional cookies (and similar technologies). For more detailed information, please refer to our cookie policy. Sometimes third parties place tracking cookies on our site to show you personalised adverts outside of the A.S.Adventure website. Additionally, tracking cookies are placed by social media networks. By selecting "accept cookies" you agree to this. In order not to have to ask you more than once, we store your preferences for the use of cookies on the website for a period of two years. You can edit your preferences at any time through the cookie policy at the bottom of every page on the website.