Frequently asked questions about Covid-19 measurements

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My account

How do I log in?

How do I change my personal details?

I forgot my password. What should I do?


How do I order?

How long will an item reserved for me remain in my shopping cart?

How can I track the status of my order?

Stock information, delivery periods & prices

Is an item in stock?

Is an item in stock in one of your stores?

What is the delivery period of a product?

The delivery period has elapsed and I have not received my package. What should I do?

Does the price on the website include VAT and any mandatory recycling charges?

Shipping costs

Can I have a package sent to an address outside Belgium?

I live outside the European Union. Can I place an order with A.S.Adventure?

What are the shipping costs in Belgium or Luxembourg?

What are the shipping costs for the Netherlands, France and Great Britain?

What are the shipping costs for the rest of Europe (only the European Union)?

Cancellations & changes

Can I cancel or change my order after confirmation?

A.S.Adventure cancelled my order. Why?

Didn’t found what you were looking for?

Our enthusiastic team is always prepared to help you with all your questions. Don’t hesitate to contact us in the way that suits you best.

Call us

Direct answer (+32 3 808 46 32)

Reply within 5 working days

Currently unavailable via chat

Answer within 15 minutes

Answer within 15 minutes

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