Frequently asked questions about Covid-19 measurements

More information

Delivery possibilities

What are the different delivery possibilities for my package?

A delivery at home via Bpost

What if I am not at home when the package is delivered?

Can I give a preferred time for delivery?

What is a Bpost collection point and how does it work?

Click & Collect

What is Click & Collect?

Do I have to pay for my products in advance?

How soon can I pick up my products?

Can I return a Click & Collect order?

My Click & Collect products were cancelled. What should I do?

How long will the products that I reserved remain in the store of my choice?

Delivery information

How can I follow the status of my order?

A.S.Adventure sent my package, but I have not received it. What should I do?

I received a damaged product. What should I do?

A security tag is still attached to my product. What should I do?

Will all the items in my order be sent at the same time, even if the items have different delivery periods?

Didn’t found what you were looking for?

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Answer within 15 minutes

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