If your package is to be delivered in Belgium, there are three options. You can have your order delivered to one of our local A.S. Adventure stores. This is our Click & Collect option; you can select this during the order process. You can choose to have the package delivered at home or at work via bpost. Or you can choose to collect your package in one of the many bpost collection points. Once an order is placed, it's no longer possible to change the delivery method.

If your package is to be delivered outside Belgium, you can only choose to have your package delivered at home, to a family member or at work. Packages for the Netherlands are delivered by PostNL or DPD, for Luxembourg by Luxemburg Post, for France by La Poste (Colissimo) and for Great Britain by Parcelforce.

A delivery at home or at work via bpost can only take place during working hours. Be sure to enter an address where someone will be present between 8 AM and 4 PM. If you think it's easier, you can also enter your work address or you can choose to collect your package at a bpost collection point. For deliveries at work, don't forget to mention the name of your company.

Within Belgium, if no one is present, the postman will leave the package in your mailbox or will leave a note with a barcode. The package will be available at the nearest bpost office or collection point. The address will be mentioned on the note. You can pick up your package as of the next day. The package will remain available at this address for 15 days. If the package is not collected within 15 days, it will be returned to A.S. Adventure and we will contact you.

Deliveries outside Belgium will automatically be offered once again the next workday if no one was home during the initial delivery attempt. In the event of repeated absence, the package will be available in the nearest post office.

Unfortunately, this is not possible. The postman will call at your address during working hours, but cannot give us a precise time. After all, this depends on possible traffic delays and other circumstances that can affect the delivery timetable. The postal services do not inform us about their delivery timetables.

A bpost collection point can be located in a store, gas station, newspaper stand, etc. There is always a bpost collection point in the area or near your work. The nearest bpost collection point is displayed during the order process. You can consult the list of bpost collection points when completing your order. You'll find a summary of bpost collection points.

Your package will be available in your bpost collection point for 15 days starting on the date of delivery. You can collect your package during the opening hours of the chosen collection point. You will not have to pay anything when you collect your package.

You don’t have time for a stroll through one of our stores? You can reserve your products in one of our A.S. Adventure stores with the Click & Collect service. In just a few clicks, you can reserve your favourite products online and collect them later. You pay, just like any other online order, directly online. Once your product is ready, you will receive confirmation from the store. You can choose Click & Collect when completing your order. Under “delivery method” choose the A.S. Adventure store of your choice.

We offer the Click & Collect service for free. You don't have to pay extra fees for the reservation. When collecting your items, we ask you to bring a copy of your confirmation e-mail or the order and customer details.

Just like for regular online orders, you must pay Click & Collect orders in full and in advance. The full amount will be refunded if you are not satisfied with the product. You can be refunded at the checkout in cash, in the form of a voucher or on your Explore More card.

The delivery time will be indicated next to the product after selecting the right colour and size or in the confirmation email of your order. You can check whether a product is available in your A.S. Adventure store by clicking on the button “Availability in stores”.

Depending on where the product is currently in stock, the following deadlines are possible:

• Available in 1 to 2 hours : in stock: During opening hours the store will contact you by e-mail within 2 hours to confirm that your product is available. After this confirmation you can collect the order because the product is in stock in your store.
• Available in 1 to 2 days: the chosen product is not in stock in the selected store. Our colleagues will send your product from the central warehouse. You will receive confirmation that it is available within 2 workdays.
• Available in 3 to 5 days: the chosen product is not in stock in the selected store or in the central warehouse. Our colleagues will send your product from a different A.S. Adventure store. You will receive confirmation that it is available within 5 workdays.

If, for any reason, we are unable to meet the estimated delivery period, we will contact you and inform you of the problem and the reason. Occasionally there is a problem with the availability of a product or an unforeseen stock shortage occurs. If this is the case, we will inform you by email.

After reservation, you are not required to keep the product. If you are not pleased with the product, you can immediately exchange or return it in the store. In other words, you can view or try on the products in the store when you collect them. You can be refunded immediately at the checkout in cash, in the form of a voucher or on your Explore More card. That's one of the advantages of our Click & Collect formula!

We offer our products on our website until stocks are exhausted. Sometimes items sell out, especially if there are only a few left, and we have to cancel your order. The colour and size of items are updated instantly. It's always possible that one of our stores has a stock error and therefore your Click & Collect order must be cancelled. If a product is no longer in stock, you'll receive an e-mail from us and we'll contact you about the refund. A.S. Adventure cannot be held liable for damages arising from an item being out of stock.

Your reserved products will be available up to 14 days after confirmation. The final collection date is mentioned in the collection confirmation e-mail. After this deadline your order will be cancelled and the products will be placed back in the store. However, our employees will contact you before doing this. If the reservation must be cancelled, you can choose a refund at the checkout or via your bank account.

So don't forget to collect your products on time. If you are hindered, you can contact the store by phone. They will check whether the deadline for the chosen product can be extended.

As soon as your package is sent by A.S. Adventure, you will receive a confirmation e-mail. This e-mail lists the tracking code of your package if you chose home delivery or delivery to a bpost collection point. With this code you can follow the package via the bpost website: www.bpost.be/nl/track/

Please track your package online using the tracking code. Your personal tracking code is listed in the delivery confirmation e-mail. You can track your package via the following website.

For home deliveries: If the tracking website says that your package was delivered but you didn't receive anything then your package was delivered to a bpost collection point or post office. In that case you should find a note in your mailbox from the postman stating the address where the package was left behind. In some cases, the postman leaves the package with a neighbour. Be sure to check with your neighbours.

For deliveries to a collection point: If your package has not arrived at your collection point after more than 48 hours, it is best to contact us via team@asadventure.com. We will check with bpost why your package has not arrived at the chosen collection point and we will inform you as quickly as possible.

If you received a product that's damaged, please inform us. You can contact us via team@asadventure.com. We will see what kind of solution we can offer, and we'll ask you to return the item or bring it to one of our stores. The return costs will be refunded in this case (based on standard postal rates). Send the damaged item, together with the return note and a description of the damage, to our return address. Add your IBAN account number and BIC code so that we can refund you.

The return address is:

A.S. Adventure

Maccabilaan 34

2660 Hoboken

Belgium

We watch out for this, but during very busy periods a security tag may go unnoticed. Please bring the product to one of our stores (with the receipt or your Explore More card). We will remove the security tag at the checkout.

If there isn't an A.S. Adventure store in your area, you can return the item to us ons via post. Your return costs will be refunded (based on standard postal rates) or we can send you a free return label. Be sure to mention your IBAN account number and BIC code on the return note and clearly state that the security tag must be removed. As soon as it arrives here we will remove the security tag and send the item back to you. Please note that it will take a few working days before your package arrives here and can be sent back to you.

A.S.Adventure wants to take the environment into account, so we try to send as few individual packages as possible. If your order includes items with different delivery periods, then your package will only be sent when the last item is ready to be shipped. If an item is delayed, we will send a partial order. You'll receive an e-mail confirming that the missing product(s) will be sent later.

1. Home delivery

Delivery is carried out by bpost during working hours. You can enter your work address for deliveries if you are not home during the day. In that case, don’t forget to mention the company’s name and your own name.

2. Pick up at a collection point

The nearest bpost collection point is displayed during the order process. You can consult the list of bpost collection points when completing your order. You can also select a CUBEE parcel locker. You will receive a message from bpost as soon as your package is available.

Your package will be available at your bpost collection point for 14 days starting on the date of delivery. A package that was delivered to a CUBEE parcel locker will be sent back to the sender after 5 days.

3. Pick up in a store

We also offer a Click&Collect service. You can pick up your order in one of our stores. Just like other web orders, you pay immediately online. Once your product is ready, you will receive confirmation from the store.

When collecting your items, bring a copy of your confirmation e-mail or your order and customer details. Your reserved products will be available up to 7 days after confirmation. If you are not satisfied with your purchase, you can get a refund at the checkout.

The postman or courier will call at your address during working hours, but cannot give us a precise time. The delivery time is subject to traffic delays and other circumstances that can affect the delivery timetable. The postal services do not inform us about their delivery timetables.

Once you have placed your order, the delivery method can no longer be changed.

We can change the delivery address up until the moment when the package is sent. Once your package is given to bpost, the delivery address can no longer be changed.

Within Belgium, if no one is present, the postman will leave the package in your mailbox or will leave a note with a barcode. You can pick up the package the next day at the closest bpost post office or collection point. The package will be available for maximum 14 days, after that it will be sent back to the sender.

You can indicate your delivery preferences on the bpost website. The package can be left with a neighbour or in a safe spot on your property.

If your package is not collected on time or there is a problem with the address, it will be sent back to A.S.Adventure. We will contact you to discuss the next step. The package can be sent again, or we can treat it like a return and give you a refund.

Shipping is free in Belgium, the Netherlands, Luxembourg, France and the United Kingdom for orders of more than €30 unless mentioned otherwise in the shopping cart. For large items, we sometimes charge customers a portion or all of the delivery fee.

For orders of less than €30, a delivery fee of €2.95 is charged in Belgium and €4.95 is charged in France, the Netherlands, Luxembourg and the United Kingdom.   The delivery fee is listed in the shopping cart. For deliveries outside Belgium, the Netherlands, France or Luxembourg, we advise you to indicate the correct delivery country during the order process. The delivery fees will be calculated depending on the destination of the package.

• Belgium
• Bulgaria
• Cyprus
• Denmark
• England (U.K.)
• Estonia
• Finland
• France
• Greece
• Hungary
• Ireland
• Italy
• Croatia
• Latvia
• Lithuania
• Luxembourg
• Malta
• the Netherlands
• Austria
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Czech Republic
• Sweden

We can only deliver your package with standard shipping. It’s not possible to pay extra for express delivery.

In Belgium, deliveries are carried out by bpost. DHL delivers our packages in the Netherlands. Packages are delivered by La Poste (Colissimo) in France and by Post Luxembourg in Luxembourg. For deliveries to a collection point in France, we work with Mondial Relay. Parcelforce delivers our packages in the United Kingdom. In other countries, we work with local partners.

You can consult the status of your order in your online account under ‘my purchases’. You will receive a confirmation e-mail as soon as your order is sent. If you selected home delivery, a bpost collection point or a CUBEE parcel locker, the tracking code of your package is mentioned in this e-mail. This code enables you to follow the package via the bpost website: www.bpost.be/en/track/

To begin with, you should track your package online using the tracking code. Your personal tracking code is listed in the delivery confirmation e-mail or on your online account. You can follow your package via: www.bpost.be/en/track/

If you cannot discover where your package is, contact us via team@asadventure.com. We will look for a solution as quickly as possible.

Even though our products are submitted to strict quality control, in exceptional cases you may receive a damaged or incorrect item. In that case, we ask you to contact us via team@asadventure.com. Be sure to include a photo of the product. We will see what kind of solution we can offer, and we'll ask you to return the item or bring it to one of our stores.

We will send you a free return label so you can send the package back to us free of charge. Place the return document in your package and indicate that you received a damaged item or the wrong item.

The return address is:
A.S.Adventure web returns
Maccabilaan 34
2660 Hoboken
Belgium

Even though our products are submitted to strict quality control, in very exceptional cases a security tag might be left on an item of clothing.

Please bring the item to one of our stores (with the receipt or your Explore More card). We will remove the security tag at the checkout.

If there isn't an A.S.Adventure store in your area, contact us via team@asadventure.com.   Be sure to mention your order number and address. We will send you a free return label so you can send the package back to us free of charge. Place the return document in your package and indicate that a security tag is still attached to the item of clothing. We will offer you a solution as quickly as possible.

The return address is:
A.S.Adventure web returns
Maccabilaan 34
2660 Hoboken
Belgium

A.S.Adventure wants to take the environment into account, so we try to send as few individual packages as possible. If your order includes items with different delivery periods, then your package will only be sent when the last item is ready to be shipped. If an item is delayed, we will send a partial order. You'll receive an e-mail confirming that the missing product(s) will be sent later.

If your order is incomplete upon delivery, we advise you to check your e-mails. It’s possible that we only sent part of your order because another part is experiencing a small delay. Does the delivery confirmation e-mail contain all the items that you ordered? Contact us via team@asadventure.com and mention the order number. We will look for a solution as quickly as possible.

As soon as your package is sent by A.S. Adventure, you will receive a confirmation e-mail. This e-mail lists the tracking code of your package if you chose home delivery or delivery to a bpost collection point. With this code you can follow the package via the bpost website: www.bpost.be/nl/track/

Please track your package online using the tracking code. Your personal tracking code is listed in the delivery confirmation e-mail. You can track your package via the following website.

For home deliveries: If the tracking website says that your package was delivered but you didn't receive anything then your package was delivered to a bpost collection point or post office. In that case you should find a note in your mailbox from the postman stating the address where the package was left behind. In some cases, the postman leaves the package with a neighbour. Be sure to check with your neighbours.

For deliveries to a collection point: If your package has not arrived at your collection point after more than 48 hours, it is best to contact us via team@asadventure.com. We will check with bpost why your package has not arrived at the chosen collection point and we will inform you as quickly as possible.

If you received a product that's damaged, please inform us. You can contact us via team@asadventure.com. We will see what kind of solution we can offer, and we'll ask you to return the item or bring it to one of our stores. The return costs will be refunded in this case (based on standard postal rates). Send the damaged item, together with the return note and a description of the damage, to our return address. Add your IBAN account number and BIC code so that we can refund you.

The return address is:

A.S. Adventure

Maccabilaan 34

2660 Hoboken

Belgium

We watch out for this, but during very busy periods a security tag may go unnoticed. Please bring the product to one of our stores (with the receipt or your Explore More card). We will remove the security tag at the checkout.

If there isn't an A.S. Adventure store in your area, you can return the item to us ons via post. Your return costs will be refunded (based on standard postal rates) or we can send you a free return label. Be sure to mention your IBAN account number and BIC code on the return note and clearly state that the security tag must be removed. As soon as it arrives here we will remove the security tag and send the item back to you. Please note that it will take a few working days before your package arrives here and can be sent back to you.

A.S. Adventure wants to take the environment into account so we try to send as few individual packages as possible. If your order includes products with different delivery periods then your package will only be sent when the last item is ready to be shipped. If an item is delayed then we will send a partial order. You'll receive an e-mail confirming that the missing product(s) will be sent later.