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Delivery

Delivery possibilities

What are the different delivery possibilities for my package?

A delivery at home via Bpost

What if I am not at home when the package is delivered?

Can I give a preferred time for delivery?

What is a Bpost collection point and how does it work?

Click & Collect

What is Click & Collect?

Do I have to pay for my products in advance?

How soon can I pick up my products?

Can I return a Click & Collect order?

My Click & Collect products were cancelled. What should I do?

How long will the products that I reserved remain in the store of my choice?

Delivery information

How can I follow the status of my order?

A.S.Adventure sent my package, but I have not received it. What should I do?

I received a damaged product. What should I do?

A security tag is still attached to my product. What should I do?

Will all the items in my order be sent at the same time, even if the items have different delivery periods?

Do you have any other questions? Our customer service team is available daily from 10 A.M. until 10 P.M.

Call +32 (0)3 808 46 32
Chat with us through LIVE HELP (orange button at the bottom right corner of our web site)

Delivery

Delivery possibilities

Which delivery options are available?

Can I enter a preferred time for delivery?

Can I change the delivery method after completing my order?

Can I change the delivery address after completing my order?

What if I am not at home when the package is delivered?

My package was sent back to the sender. What should I do?

What are the delivery fees?

To which countries do you deliver?

Is express delivery offered?

Which company will deliver my package?

Delivery information

How can I follow the status of my order?

A.S.Adventure sent my package, but I have not received it. What should I do?

I received a damaged product or the incorrect item. What should I do?

A security tag is still attached to my product. What should I do?

Will all the items in my order be sent at the same time, even if the items have different delivery periods?

I only received part of my order

Delivery information

How can I follow the status of my order?

My package was sent by A.S. Adventure, but I haven't received it yet. What should I do?

I received a damaged product. What should I do?

A security tag is still attached to my product. What should I do?

Will all the items in my order be sent at the same time, even if the items have different delivery periods?

Do you have any other questions? Our customer service team is available daily from 10 A.M. until 10 P.M.

Call +32 (0)3 808 46 32
Chat with us through LIVE HELP (orange button at the bottom right corner of our web site)